If you're buying from Europe, please head over to the JedPhoenixStyle Etsy shop (https://www.etsy.com/uk/shop/jedphoenixstyle). Given the combination of Shopify's rather confusing Shipping profiles, the new EU VAT and IOSS regulations, and Jed being autistic, Etsy seems to be the best solution for selling and sending products to EU customers.
If you have any questions or problems with shipping or adding items to your shopping cart, please contact us and we will be happy to help.
As of November 5th 2019, we hope that our technical skills are such that the following are true:
- Free shipping within the UK! We will, of course, get Proof of Posting for items of a value of less than £20, and we will make sure more valuable items are insured in case of loss or damage in transit.
- Free international shipping for orders between £500 and £2000! Again, we will make sure that your items are insured for any loss or damage in transit. If you wish to place an order for more than £2000, please do contact us and we'll be happy to help with the best option for you.
- Competitive rates for the Rest of the World. We have hopefully created a good balance between simplicity and affordability when it comes to all other shipping rates. If you feel they aren't fair, please do contact us with what you're interested in purchasing and which country you're based in and we'll take another look at the best shipping option for you.
For items that are already made, we aim to ship within 3 business days.
For items that are not already made and that we need to create from scratch, we aim to ship within 28 business days.
If there's a specific date that you would like your item(s) by, please contact us and we can see what we can do to achieve this.
All items will be packaged in plain packaging that is designed to protect the contents during transit. This will be as recycled or recycle-able as possible.
Customs fees may be charged by your government for items entering your country. This is beyond our control or responsibility. Please see your country’s regulations regarding this.